Privacy Policy

1. Introduction

Casanova Restaurant ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and online ordering platform. By using our services, you agree to the practices described in this policy.

2. What Data We Collect

When you place an order or create an account, we may collect the following personal information:

• Name — to identify you and personalise your experience
• Email address — to send order confirmations and communicate with you
• Phone number — to contact you regarding your order or delivery
• Delivery address — to deliver your order to the correct location
• Order history — to process orders and provide order tracking

We do not collect or store payment card details. All payment processing is handled by secure, PCI-compliant third-party payment processors.

3. How We Use Your Data

We use the information we collect for the following purposes:

• Processing and fulfilling your food orders
• Coordinating delivery to your specified address
• Communicating with you about your order status
• Sending order confirmations and receipts via email
• Improving our services and website experience
• Sending promotional offers (only with your explicit consent)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses a minimal set of cookies that are necessary for the site to function properly. We do not use tracking or advertising cookies. The cookies we use include:

• Session cookie — keeps you logged in during your visit
• Cart data — remembers the items in your shopping cart
• Language preference — remembers your chosen language (Greek or English)
• Cookie consent — remembers whether you have accepted or declined cookies

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Order data is kept for the period required by applicable legal and tax obligations (typically 5 years under Greek tax law). You may request deletion of your account data at any time, subject to our legal retention requirements.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to our processing of your personal data

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

7. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: